No. You can keep your account, and the money in it remains yours. If your new employer offers an HSA, you can continue contributing to your Optum Bank® account instead of opening a new one.

Call 1-866-234-8913 to cancel your account.

Yes. Use the following links if you are having trouble remembering your username or password, or need to register for our site:

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Register now

You can get copies of your most recent tax forms by logging in to your account and viewing the "Statements and Docs" section. 

• Your contributions are pre-tax or tax-deductible.*
  
• Tax-free withdrawals are made to pay your out-of-pocket expenses related to health care and dependent care.
  
• Because of these tax advantages, the more you use your FSA, the more money you could save. The amount of savings will depend on your personal tax rate.

*Contributions are tax-deductible on your federal tax return. Some states do not recognize FSA contributions as a deduction. Consult a qualified tax adviser for advice.

Maybe. If you have two or more qualified dependents and pay more than $5,000 per calendar year in daycare expenses, you can take the remaining amount and apply it toward the tax credit maximum. Based on your family’s income level, you’ll receive a credit for a percentage of that amount. For example, if your family’s income is $33,000 a year, you have two dependents, and you spent $7,000 in childcare expenses, you would be eligible to take an additional tax credit of $250 ($1,000 x 25 percent tax credit percentage based on income level).

You can sign in to your account to set up one-time or recurring deposits. You can mail in a check. Or, if available from your employer, you can set up payroll deductions from every check. You can also contribute with the Optum Bank mobile app.

Automatic dependent care enables participants to be automatically reimbursed for dependent care expenses by filling out one form instead of filing multiple claims throughout your plan year.

Automatic dependent care works in one of two ways:

If the cost of child care per month meets or exceeds your monthly payroll deduction, reimbursement will be issued as payroll deductions post to your dependent care reimbursement account.

If the cost of daycare is less than your monthly payroll deductions, reimbursement will be made once per month at the end of the month.

To set up automatic dependent care reimbursement, complete the FSA recurring dependent care request form.

The FSA Automatic Dependent Care Request Form needs to be completed each plan year. Changes can be made at any time by submitting an updated FSA Automatic Dependent Care Request Form.

Optum payment cards can be utilized at health care–related merchants, such as hospitals and vision, dental and doctor’s offices. It can also be used at drugstores, pharmacies and grocery stores that have implemented the IIAS (Inventory Information Approval System) or certified 90 percent of their gross sales are FSA eligible (see “Useful Links & Resources” on our website).

As always, save itemized receipts, bills or statements any time the payment card is utilized.

The payment card may also be used at daycare providers that accept Mastercard® or Visa® and have a valid merchant category code signifying they are a daycare provider. The payment card may not be used if you pre-pay daycare expenses, since the IRS requires the expense must be incurred before reimbursement can be made from your dependent care spending account.

If you do not use your Optum payment card, you may file claims for reimbursement in two ways:

• File an online claim. First, log in to your account. Click on the file claim link on your home page and walk through the steps to enter the details of the claim. Once you have filed your claim, you must agree to the terms and conditions and click the Submit button. To complete the reimbursement process, send your confirmation page along with your supporting documentation to us. Or do the same process on the App.
• File your claim using the FSA reimbursement request form (see Forms on our website). Follow the provided instructions to complete this form. Claims and copies of your supporting documentation can be submitted via email, fax or mail.

Email:	optumclaims@prod.sourcehov.com
Fax number:	1-855-244-5016
Mail:	Optum Bank
	PO Box 30516
	Salt Lake City, UT 84130