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If you are looking for additional support, please contact the following depending on your account type(s) or product inquiry:

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  • I have a Health savings account (HSA) only…

    • Optum Bank HSA:
      • Online - Sign in to access self-help tools and assistance.
      • Phone - Our customer support center is available for assistance 24/7, at (866) 234-8913.
    • UHC HSA:
      • Online - Sign in to access self-help tools and assistance.


    I have a Health savings account (HSA) and Flexible spending account (FSA) or Health reimbursement account (HRA)...

      • Online - Sign in to access self-help tools and assistance.
      • Phone - Our customer support center is available for assistance 24/7, at (800) 243-5543.


    I have a Medicare Advantage medical savings accounts (MSA)...

      • Online - Sign in to access self-help tools and assistance.
      • Phone - Our customer support center is available for assistance 24/7, at (855) 893-2300.


    I have a Retiree reimbursement account (RRA)...

      • Phone - Our customer support center is available for assistance from 7 a.m. to 7 p.m. (Central Time), Monday through Friday at (877) 298-2322.


    I have a question about Transportation or CERA benefits...

      • Phone - Our customer support center is available for assistance 24/7 for both products. For Optum Transportation members the number is (800) 243-5543 and for the UHC member’s CERA product the number is (877) 462-5039.
      • Email – accountholderservices@optum.com


    I have a question about HealthSafe ID...

      • Phone - Our customer support center is available for assistance 24/7, at (844) 553-7130.


    I have a question about Prepaid Card...

      • Phone - Our customer support center is available for assistance 24/7, at (877) 370-5329.


    I have a question about COBRA

      • Phone - Our customer support center is available for assistance from 7 a.m. to 6 p.m. (Central Time), Monday through Friday at (866) 343-8902.
    OR
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  • I am an employer with questions about Optum Bank solutions...

      • Online - Sign in to access self-help tools and assistance.
      • Phone - Our customer support center is available for assistance from 7 a.m. to 6 p.m. (Central Time), Monday through Friday at (866) 988-2006.
      • Email - HSAGroup@optumbank.com
    OR
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  • I am a health plan or provider with Optum Pay Support questions...

      • Online - Sign in to access self-help tools and assistance.
      • Phone - Our customer support center is available for assistance from 7 a.m. to 6 p.m. (Central Time), Monday through Friday at (877) 620-6194.
    OR