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Identity protection

Always keep Social Security cards and other important documents in a secure place. Consider a safe or rented bank locker.

Protect your identity:

  • Never give out private information, such as your credit card number or Social Security number, on a phone call that you did not initiate.
  • Regularly review your credit report to monitor for suspicious activity.
  • Report stolen devices immediately. Items such as phones and laptops can be reported to local authorities.
  • Use a shredder to dispose of documents that contain private information.

Online security

Use secure websites when making online purchases. Look for a closed-lock icon and “https://...” in the address bar.

Online tips:

  • Install only the most recent security software. Use malware and anti-virus protection on your computer.
  • Avoid downloading programs and/or apps from untrusted sources.
  • Use a pop-up blocker. Set your browser security to detect unauthorized activity right away.
  • Don’t access websites with sensitive personal information, such as financial and health accounts, on a public Wi-Fi network.

Email security

Scam emails are common. Always look closely at the return email address and the URL.

Email tips:

  • Don’t click on any links or open any attachments unless they are from a trusted source.
  • Instead of clicking on an embedded link, type the URL into your browser yourself.
  • Never email or text your private information.

Creating passwords

Use strong passwords, which include 10 or more characters, upper- and lowercase letters, numbers and/or symbols.

Password tips:

  • Use different passwords for each account.
  • Avoid using personal information in your passwords, such as your name, birthday or anniversary.
  • Update your passwords every 3 to 6 months.

Using passwords

Don’t save your passwords on your computer, smartphone or tablet in a form that is unencrypted and not password protected.

Tips for using passwords:

  • Log off completely from all websites when your transaction is completed.
  • Do not allow the internet browsers on your digital devices to remember (store) your passwords.
  • Immediately change your password if you believe it has been stolen or used on a phishing or scam website.

Card and account security

Check your account balance and bank statement often to detect any discrepancies or fraudulent activity.

Protect your account:

  • Never write your personal identification number (PIN) on your debit card.
  • Report lost or stolen checks and debit or credit cards immediately.
  • If an ATM looks like it has been tampered with, don’t use it. A “skimmer” might be copying identifying information from cards.
  • Never allow a cashier, or anyone else, to enter your PIN for you, even if assisting you with a transaction.